We're Here to Help

Our company is based in New Jersey, USA, and most orders ship from this location. Some out-of-stock items may be shipped from overseas.

Products will be shipped within 1-2 working days after you successfully place your order, you will receive a confirmation email with a tracking number once we ship.

• US Warehouse In-stock: 3–5 business days
• 🌍 International shipping (if US out of stock): 7–15 business days
• 🚲 Bicycles: 25-60 business days

Orders are prioritized from US warehouses first.

absolutely! Just send us an email, and we'll assist with changing information or canceling orders upon receipt.

We currently ship within the US via:

• UPS
• USPS
• Yanwen (International shipping)

You can track your package at:

• USPS official website
• UPS official website
• International/multi-carrier shipments: 17track

Yes. You can pick up your order at our store:

758 Lidgerwood Ave, Elizabeth, NJ 07202, United States

If you would like to use our local pickup service, please contact us by email in advance at info@rockbrosusa.com, or leave a note when placing your order.

This allows us to confirm product availability and arrange a convenient pickup time for you.

ROCKBROS has been focusing on the cycling industry for nearly 20 years. It has several factories and a number of professional and rigorous tests. If there are still quality problems, we support 1-year warranty, please feel free to buy

Yes, our bike bags are made with water-repellent materials. However, some models have stitched seams that are not fully waterproof, so they are not suitable for prolonged heavy rain.

Yes, our bike bags are designed to work seamlessly with most bike accessories. However, we recommend checking the compatibility of specific accessories with your bike bag before installation.

While our bike bags provide ample storage space, we recommend using a protective case or sleeve for electronic devices to prevent damage from bumps or vibrations while cycling.

Carrier tracking will provide you with the latest information about your package. If your package gets stuck or never reaches you, please contact us at info@rockbrosusa.com and we can help you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please takepictures of a product which shows defect clearly & contact our support to check ifit's eligible for replacement.

2 years warranty. lf it is a product quality problem, the seller will bear the freightwheather you choose to return or exchange.

We accept return requests within 30 days of the delivery date.

• Quality-related issues: We will provide a prepaid return shipping label after confirming the issue.
• Non-quality-related returns: Customers are responsible for the return shipping cost.

Please ensure that all returned items are in their original packaging, unused, unwashed, with all tags attached, and accompanied by proof of purchase.

After shipping the return, please provide us with the return tracking number so we can monitor the shipment and process your return promptly.

All returned products are subject to inspection upon receipt. Once the inspection is completed and the return is approved, we will process your refund or replacement accordingly.

We accept all major credit cards like American Express, MasterCard, and PayPal.Please note that the available payment methods may change depending on yourregion. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.