Faq
PRODUCTS
Product related questions
How's the product quality?
ROCKBROS has been focusing on the cycling industry for nearly 20 years. It has several factories and a number of professional and rigorous tests. If there are still quality problems, we support 1-year warranty, please feel free to buy
Are ROCKBROS bike bags waterproof?
Yes, our bike bags are made with waterproof materials to keep your gear safe and dry in various weather conditions.
Are ROCKBROS bike bags compatible with bike accessories like lights or bells?
Yes, our bike bags are designed to work seamlessly with most bike accessories. However, we recommend checking the compatibility of specific accessories with your bike bag before installation.
Can I store electronic devices like smartphones or tablets in ROCKBROS bike bags?
While our bike bags provide ample storage space, we recommend using a protective case or sleeve for electronic devices to prevent damage from bumps or vibrations while cycling.
SHIPPING & RETURNS
We offer fast shipping to customers within the United States
After I purchase your product, when will it be shipped?
Products will be shipped within 1-2 working days after you successfully place your order, you will receive a confirmation email with a tracking number once we ship.
What do l do if l never received my order?
Carrier tracking will provide you with the latest information about your package. If your package gets stuck or never reaches you, please contact us at info@rockbrosusa.com and we can help you with the next steps.
What do l do if l received a defective product?
Chances of receiving defective item is very rare but it could happen. Please takepictures of a product which shows defect clearly & contact our support to check ifit's eligible for replacement.
Is there a guarantee after sale?
1 years warranty. lf it is a product quality problem, the seller will bear the freightwheather you choose to return or exchange.
What is the return policy?
We offer free returns within 30 days of the date you received it. Any items returnsshould be submitted within 30-days of delivery. Please make sure you put itemsback in their original packaging before you send them back to us. The product mustbe unworn and unwashed, with hang tags attached, and accompanied by proof ofpurchase.All products are subject to inspection once we receive them.
PAYMENT
Use this text to share information about your product or shipping policies.
What payment methods do you accept?
We accept all major credit cards like American Express, MasterCard, and PayPal.Please note that the available payment methods may change depending on yourregion. We do not accept cash on delivery.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.